Terms of service

These terms apply when you buy from malawiancoffee.com. Please read them before ordering. Our returns, shipping and subscription policies form part of these terms.

1. About us

This website is run by Malawian Coffee Company Limited, a company registered in England and Wales (company number 11277427).

• Registered office: 41 St Chads Drive, Leeds, LS6 3PZ
• Email: hello@malawiancoffee.com

2. Your order

When you place an order, you're making an offer to buy. We accept it when we email you to say your order has been dispatched. That's when the contract between us begins. If we can't accept your order, for example because a coffee has sold out, we'll tell you and won't charge you, or we'll refund you in full.

3. Prices and payment

• Prices are in pounds sterling and include any VAT that applies.
• Delivery costs are shown at checkout before you pay.
• If we've made an obvious pricing mistake, we'll contact you before dispatch. You can choose to go ahead at the correct price or cancel for a full refund.
• Payments are processed securely by Shopify and its payment partners. We never see or store your full card details.

4. The coffee

• Our coffee is natural and harvests vary, so the flavour notes are a guide, not a promise. Bag photos are for illustration.
• Coffee is roasted by North Star Coffee Roasters in Leeds. If you have allergies or need information about how it's handled, email us before ordering.

5. Delivery

See our shipping policy. The items are your responsibility once they've been delivered to the address you gave us.

6. Cancelling and returns

You have a legal right to cancel most orders within 14 days of delivery. See our returns and refunds policy for how it works and the exceptions (opened coffee).

7. Subscriptions

Subscriptions have a minimum of 3 deliveries and renew monthly until you cancel. See our subscription policy for the full details, including your 14-day right to cancel.

8. Our responsibility to you

• We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
• We don't exclude or limit our liability where it would be unlawful to do so. That includes death or personal injury caused by our negligence, fraud, and your legal rights as a consumer (for example, goods that are faulty or not as described).
• We sell to individuals for personal use. Orders outside the UK may also have to pay import duties, as set out in our shipping policy. For café or business orders, see our wholesale page.

9. Your information

We use your details as explained in our privacy policy. We'll only send you marketing emails if you've signed up for them, and you can unsubscribe at any time.

10. Changes to these terms

We may update these terms from time to time. The version on the site when you place your order is the one that applies.

11. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

If you're unhappy with anything, please email hello@malawiancoffee.com first. We'll do our best to put it right.

Last updated: October 2026