Cancellation policy

How it works

You get one bag of your chosen coffee every month, with 10% off the normal price.
We take payment on the day you sign up, then on the same date each month. Your bag ships after each payment.
The price you pay is shown at checkout and in your subscription emails.

Minimum term

Subscriptions have a minimum of 3 deliveries. After your third delivery you can cancel any time, and it stops before your next payment.

Your 14-day right to cancel

You can still cancel within 14 days of your first delivery, even though the minimum is 3. Email hello@malawiancoffee.com and we'll stop the subscription and refund you as set out in our returns policy.

Managing your subscription

change your coffee or bag size;
update your address or payment card;
skip a delivery or pause your subscription;
cancel, once you've had your minimum 3 deliveries.

Changes need to be made at least 2 days before your next payment date to apply to that delivery. You can also email us and we'll do it for you.

Price changes

If the price of your subscription changes, we'll email you at least 30 days before your next payment, so you have time to cancel if you'd rather.

If a payment fails

We'll email you and try again over the next few days. If we still can't take payment, we'll pause your subscription until your card details are updated.

Ending your subscription

We may end a subscription if, for example, a coffee is discontinued and there's no suitable swap. We'll always tell you first, and we won't charge you for anything we can't send.