Refund policy

We want you to love your coffee. If something isn't right, email us at hello@malawiancoffee.com and we'll sort it.

Something wrong with your order

If your coffee arrives damaged, faulty or isn't what you ordered, tell us within 30 days of delivery. Include your order number and a photo if you can. We'll send a replacement or give you a full refund, whichever you prefer, and you won't pay any postage. You usually won't need to send the coffee back.

This doesn't affect your legal rights under the Consumer Rights Act 2015.

Changed your mind

You can cancel any order up to 14 days after it's delivered. Just email us to let us know, then send the items back within 14 days of telling us.

• Coffee must be unopened, with the bag still sealed. Once a bag's open we can't resell it, for hygiene reasons.
• Clothing and totes must be unworn and unwashed.
• You pay the return postage, and it's your responsibility until it reaches us, so we suggest a tracked service.

Before sending anything back, email us and we'll give you the address to send it to.

Your refund

We'll refund you within 14 days of getting the items back (or of you showing us proof you've sent them). The refund goes to your original payment method and includes the standard delivery charge you paid. If you chose a faster delivery option, we'll refund the standard rate only.

Subscriptions

See our subscription policy for how to cancel a subscription. If a subscription bag arrives damaged or faulty, the same "something wrong" rules above apply.